Frequently Asked Questions (FAQ)
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Production & Ordering Process
Got questions? We've got answers. Here's everything you need to know about our work — from first contact to finished socks.
❓ What's the minimum order quantity? +
📦 Our minimum is 1,200 pairs per color, style, and size.
❓ How do I place an order? +
✉️ Simply fill out the form on our [Contact Page] or email us directly — we'll guide you from there.
❓ How long does production take? +
🕒 Typical production time is 4–6 weeks for orders up to 50,000 pairs. Lead times may vary depending on your order details and current capacity.
📌 Pro tip: Contact us for an accurate timeline based on your needs.
❓ Can I use my designs? +
🎨 Absolutely! We manufacture socks using the designs you provide — your brand, your way.
❓ Do you offer design services? +
🖌️ At the moment, we don't offer design services, but we're happy to guide you on technical requirements.
❓ What materials do you use? +
🧵 We work with high-quality cotton, bamboo, wool, and specialty yarns. Want something specific? Let's talk!
❓ Can I request a sample? +
👟 Yes! Contact us directly, and we'll discuss sample options tailored to your project.
❓ Do you have a product catalog? +
🔒 Due to confidentiality agreements with our clients, we don't share a general catalog, but we can walk you through possibilities based on your goals.
❓ Do you have any stock available? +
🧺 Occasionally! Contact us to check what's currently in stock for immediate purchase.
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Shipping & Delivery
From our factory to your doorstep — here's how it works.
❓ What's the shipping cost? +
💸 Shipping and customs are included in our pricing! However, your chosen air or sea freight method can affect the final unit cost.
🛳️ Sea Freight = Budget-Friendly
✈️ Air Freight = Faster Delivery
✅ Either way, we offer free delivery to your door.
❓ When will my order arrive? +
📆 Delivery times vary depending on your order and location. Reach out to us for a tailored delivery estimate.
❓ How long does Shipping take once my socks are ready? +
⏱️ Here's what to expect:
✈️ Air Freight: 3–7 days
🛳️ Sea Freight: 20–45 days
❓ Who handles the Shipping? +
📦 We work with trusted global logistics partners to ensure safe, smooth, and on-time delivery — wherever you are.
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Payment & Returns
Easy payments. Clear policies. No surprises.
❓ What payment methods do you accept? +
💼 We accept:
✅ Bank Transfers
✅ Credit Cards
✅ Selected Online Payment Platforms
Need a specific method? Just ask — we're flexible.
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Other Questions
Still curious? We've got you covered.
❓ What types of socks do you manufacture? +
🧶 From basics to bold — we make it all. Crew, ankle, no-show, performance, dress, bamboo, wool… You name it, we knit it.
❓ Can you do custom labeling for my brand? +
🏷️ Absolutely! We offer custom labeling, packaging, and tagging — so your brand stands out from the first unboxing.
❓ How can I contact you? +
📬 Just head to our [Contact Page] or email us. We're always happy to chat about socks, branding, or big ideas!
❓ Where are the socks manufactured? +
Our socks are proudly made in Turkiye — combining craftsmanship, quality, and care in every pair.